The Superplanner applications and this website (together, the “Service”) are owned and operated by Grid Heap, Inc. By using the Service you agree to these Terms. You must be at least 18, or the age of majority where you live.
Please read Section 12 carefully. It requires most disputes to be resolved by binding individual arbitration and waives class-action and jury-trial rights. You may opt out within 30 days — see Section 12.10.
1.1 Creating an account. Some features require an account. Provide accurate information and keep it current. You may delete your account at any time from within the app.
1.2 Security. You are responsible for keeping your credentials confidential and for activity under your account. Tell us promptly if you believe your account has been accessed without your authorisation.
Superplanner is currently offered as beta software. It may contain defects, may change substantially, and may lose data in ways stable software would not. Keep your own backups of anything you cannot afford to lose. Beta features are provided as is and may be withdrawn.
Subject to these Terms and your payment of applicable fees, we grant you a limited, non-exclusive, non-transferable, revocable licence to install and use the Superplanner applications on devices you own or control, for your own personal use. Superplanner is offered to individuals; we do not currently offer team or business plans.
You may not sublicense, sell, rent or commercially redistribute the applications; modify, reverse-engineer, decompile or disassemble them except where that restriction is unenforceable by law; remove proprietary notices; or use the Service to build a competing product.
Where an application is obtained through a third-party app store, that store’s terms also apply, and its rules prevail over any conflicting term here as regards distribution.
4.1 Plans and fees. Paid plans are billed in advance on a recurring basis in US dollars through our payment provider. Prices and plan features are as shown at checkout.
4.2 Renewal. Subscriptions renew automatically for successive periods until cancelled.
4.3 Cancellation. You may cancel at any time. Cancellation takes effect at the end of the current billing period, and you keep access until then.
4.4 Refunds. If Superplanner is not right for you, write to legal@gridheap.com and we will handle your refund request fairly. Nothing in these Terms limits any statutory refund or withdrawal right you have under the consumer law of your country, and where you subscribed through an app store, that store’s own refund process applies as well.
4.5 Price changes. We will give you at least 30 days’ notice before a price change takes effect, and you may cancel before it does.
4.6 Taxes. Fees exclude taxes; you are responsible for any applicable sales, use or VAT amounts.
You keep all rights in the content you create in Superplanner. You grant us only the limited licence needed to host, store, transmit, sync, back up and display that content so we can operate the Service for you. We do not use your content to train general-purpose AI models.
You are responsible for your content and for having the rights to it, including any personal information about other people that you import into contacts or notes.
Do not use the Service to break the law, infringe others’ rights, distribute malware, attack or probe our infrastructure, evade usage limits, or resell access.
Your use of the Service is governed by our Privacy Policy, incorporated here by reference. Tracking technologies are described in our Cookie Notice. If there is a conflict between these Terms and the Privacy Policy about the processing of personal data, the Privacy Policy controls.
The Service integrates with third-party providers, including calendars over CalDAV, contact sources and financial data imports that you choose to connect. We do not control them, and your use of them is governed by their own terms and privacy practices.
We may modify, suspend or discontinue any part of the Service. We will use reasonable efforts to give notice of material adverse changes to paid features. We have no obligation to provide support beyond what your plan describes.
THE SERVICE IS PROVIDED AS IS AND AS AVAILABLE. TO THE FULLEST EXTENT PERMITTED BY LAW WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE OR SECURE, OR THAT DATA WILL NOT BE LOST.
Nothing in these Terms excludes liability that cannot lawfully be excluded, including statutory consumer guarantees in the EEA, UK, Australia and elsewhere.
TO THE MAXIMUM EXTENT PERMITTED BY LAW: (A) WE WILL NOT BE LIABLE FOR LOST PROFITS, LOST DATA, COST OF SUBSTITUTE PRODUCTS, OR ANY INDIRECT, CONSEQUENTIAL, INCIDENTAL, SPECIAL, EXEMPLARY OR PUNITIVE DAMAGES; AND (B) OUR TOTAL LIABILITY FOR ANY CLAIM IS CAPPED AT THE GREATER OF FIFTY US DOLLARS AND THE AMOUNT YOU PAID US IN THE SIX MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM.
PLEASE READ THIS SECTION CAREFULLY. It affects your legal rights, including your right to sue in court and your right to a jury trial. You may opt out within 30 days — see Section 12.10.
12.1 Applicability. Except as described below, you and Grid Heap agree to resolve all disputes arising out of or relating to the Service or these Terms through binding individual arbitration, not in court. This applies to all claims, including those that arose before you agreed to these Terms.
Two kinds of claim are carved out and may always be brought in court:
12.2 Informal resolution first. Before starting arbitration, the parties will try to resolve the dispute informally. The party raising the dispute sends a written Informal Notice to the other. Within 45 days of receiving it, the parties will meet by phone or video in good faith to try to work things out.
Send Grid Heap’s Informal Notice to legal@gridheap.com, or to Grid Heap, Inc., 1111B S Governors Ave Ste 51059, Dover, DE 19904, United States.
If the dispute is not resolved within 60 days, either party may begin arbitration.
12.3 Arbitration rules. Arbitration is administered by JAMS. Claims under 250,000 US dollars, excluding fees and interest, use the JAMS Streamlined Arbitration Rules; larger claims use the JAMS Comprehensive Arbitration Rules. Unless the parties agree otherwise, the arbitration is conducted in the county where you live. Arbitration materials and documents are confidential.
12.4 Starting arbitration. A demand must include your contact information and account email; a description of the claim and the facts supporting it; the relief sought and a good-faith damages estimate; confirmation that the informal resolution process in Section 12.2 was completed; and proof of any required filing fee.
12.5 Authority of the arbitrator. The arbitrator decides all arbitrable disputes, including questions about the scope and enforceability of this agreement, except that a court, not an arbitrator, decides: challenges to the class action waiver in Section 12.7; disputes about arbitration fees; whether a condition precedent to arbitration has been satisfied; and which version of this agreement applies. The arbitrator may award the same relief a court could, but on an individual basis only. The award is final and binding.
12.6 Waiver of jury trial. BY AGREEING TO ARBITRATION, YOU AND GRID HEAP WAIVE THE RIGHT TO A TRIAL BY JUDGE OR JURY FOR ALL COVERED CLAIMS.
12.7 Waiver of class actions. ALL DISPUTES MUST BE BROUGHT ON AN INDIVIDUAL BASIS. NEITHER YOU NOR GRID HEAP MAY BRING A CLAIM AS A PLAINTIFF OR CLASS MEMBER IN ANY CLASS, REPRESENTATIVE OR COLLECTIVE PROCEEDING. If a court finds this waiver unenforceable as to a particular claim, that claim may be litigated in the courts identified in Section 14.2; all other claims remain in arbitration.
12.8 Attorneys’ fees. Each party bears its own attorneys’ fees, unless the arbitrator finds a claim was frivolous or brought for an improper purpose.
12.9 Batch arbitration. If 100 or more substantially similar demands are filed against Grid Heap within a 30-day period by the same law firm or a coordinated group, JAMS will batch them into groups of 100, appointing one arbitrator per batch with one set of fees per batch.
12.10 Your right to opt out. You may opt out of this arbitration agreement within 30 days of first accepting these Terms, by written notice to legal@gridheap.com, or to the postal address above. Your notice must include your name, your address, the email address on your account, and a clear statement that you wish to opt out. Opting out affects nothing else in these Terms, and we will not treat it as a reason to refuse you service.
12.11 Severability. If any part of this Section 12 is found invalid, it is modified to the minimum extent necessary to be enforceable, and the rest remains in effect. If Section 12.7 is found invalid in its entirety, this Section 12 does not apply.
12.12 Consumers in the EEA and UK. Mandatory local law may make arbitration agreements and class-action waivers unenforceable against you. Nothing in this Section 12 deprives you of the right to bring proceedings in the courts of your country of residence, or of any other protection guaranteed by the mandatory law that applies to you.
These Terms apply while you use the Service. We may suspend or terminate access if you breach them or if we reasonably believe it is necessary to protect the Service or others. On termination you may export your content for 30 days. Sections 5 through 14 survive.
14.1 Changes. We may update these Terms. For material changes we will give notice in the app or by email. Continued use after the effective date means acceptance.
14.2 Governing law and venue. These Terms, and any dispute arising out of or relating to them or the Service, are governed by the laws of the State of Delaware, without regard to its conflict-of-law principles. For any claim not subject to arbitration under Section 12, you and Grid Heap irrevocably consent to the exclusive jurisdiction and venue of the state and federal courts located in New Castle County, Delaware. This does not limit either party’s right to seek injunctive relief to protect intellectual property in any court of competent jurisdiction, or to bring an individual action in small claims court. Consumers keep the protections of the mandatory law of their country of residence.
14.3 Export. You agree not to use or export the Service in violation of applicable export control laws.
14.4 Electronic communications. You consent to receive communications from us electronically.
14.5 Accessibility. We aim to conform to WCAG 2.1 Level AA. If you have difficulty using the Service, contact us at legal@gridheap.com and we will make reasonable efforts to help.
14.6 Entire agreement. These Terms, with the Privacy Policy and any plan terms, are the whole agreement between us. If a provision is unenforceable it is modified to the minimum extent necessary and the rest survives. You may not assign these Terms; we may.
14.7 Copyright and trademarks. © 2026 Grid Heap, Inc. All rights reserved. Superplanner, the Superplanner mark and logo are our trademarks. Do not use them without written consent.
14.8 Contact. legal@gridheap.com
California. Under California Civil Code Section 1789.3, the provider of the Service is Grid Heap, Inc., 1111B S Governors Ave Ste 51059, Dover, DE 19904, contactable at legal@gridheap.com. Complaints may be directed to the Complaint Assistance Unit, Division of Consumer Services, California Department of Consumer Affairs, 1625 N. Market Blvd., Suite N112, Sacramento, CA 95834.
Colorado, Connecticut, Virginia and other states. You may have rights of access, correction, deletion and portability, and rights to opt out of targeted advertising, sale and profiling. We do not sell personal information, share it for targeted advertising, or carry out qualifying profiling. See the Privacy Policy.
Delaware. Grid Heap, Inc. is a Delaware corporation. Delaware residents have rights under the Delaware Personal Data Privacy Act; see the Privacy Policy.
Nevada. We do not sell covered information as defined by NRS Chapter 603A.
